Customer Service

Shipping & Deliveries

Sophie Oliver Jewellery charge for delivery at a fixed £2.95 per order – for deliveries within the United Kingdom. For deliveries to other countries, please choose the correct country when entering your address – the correct postage will be calculated at this point in your order. 

United Kingdom £2.95

Europe (including France, Spain, Italy, Switzerland, Austria                            

Portugal, Germany, Belgium, Netherlands, Ireland, Switzerland,

Poland, Norway, Sweden, Denmark)

£9.95
Rest of the World £14.95

 

Once your order has been placed we will do our very best to get your order dispatched the same day. The majority placed before 2pm will be dispatched the same day.

If you choose to cancel your order after the goods have been dispatched, you will be responsible for both delivery & return costs.

Returns & Replacements

We’re sorry but pierced earrings are non-refundable and non-exchangeable for reasons of hygiene and safety, unless faulty.

In the unlikely event that you are unhappy with any of the goods you have received, we are happy to exchange the item or refund you for your purchases if the items are sent back to us at your own expense to the address below. Items should be returned within 30 days, unworn & in the original packing.

Any refund due will be issued once we have received the goods, in their original condition. The refund will be limited to the cost of the returned goods and the outbound delivery charge. We will not refund the return postage in the event that you simply change your mind.

In the event that the goods are faulty or if we have made an error when packing your order, of course, we’re always very sorry & we will refund the cost of the postage – this is limited to Royal Mail 2nd class. We recommend that you ask for a proof of postage receipt at the post office counter –  a proof of postage receipt is free of charge. If you choose to send your item(s) back to us using a different delivery method – ie. Signed For or Special Delivery or by courier this cost will not be refunded.

This does not affect your statutory rights.

Returns Address:

Sophie Oliver Jewellery Ltd
Customer Services Department
3 Stirling Way,
Moreton in Marsh
Glos.
GL56 0GS

Ordering

We’re really sorry but we can’t take your order over the telephone – We are happy to help with any queries though so please feel free to give us a call if you’re unsure about anything.

Viewing your order 

You can access your order & any past orders by clicking on My Account

Payment, Pricing & Promotions

You will need a valid credit or debit card to place an order through the Sophie Oliver Jewellery website.  Cards accepted include Visa, Mastercard & American Express.

All prices are quoted in Pounds Sterling unless you choose one of our alternative currencies.

Here at Sophie Oliver Jewellery, we love to offer you great value & may from time to time run different promotions. The length of promotions will be specified on the appropriate page(s). Promotions which have ended will not be extended past the final date.

Updating your account information

If you wish to update any personal information on your account, you can do so by clicking on My Account.

Customer Services Department

You can of course contact us by email or over the telephone if you wish to discuss anything to do with our jewellery! We’re always happy to hear from you…

Email:    enquiries@sophieoliverjewellery.com

Tel:         +44 (0)1608 652308